TERMS & CONDITIONS

PLEASE READ THESE TERMS CAREFULLY

BY CLICKING ON THE “ACCEPT” BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.

IF YOU DO NOT AGREE TO THESE TERMS, CLICK ON THE “REJECT” BUTTON BELOW.

WHO WE ARE AND WHAT THIS AGREEMENT DOES

These terms govern your use of our website coachmatches.com (the"Website") and our coach matches application for mobile and handheld devices (the"App") and any assignees and permitted licenses thereof.

We, Coach Matches FZ-LLC (Licence No : 96867- DDA – Dubai Internet City) of Premises No : HD41C, 1st Floor, In5 Tech Building, Dubai license you to use :

  • The Coachmatches.com Website and/or mobile application software together with the data supplied with the software (App) and any updates or supplements to it.
  • The service you connect to via the website and/or the App and the content we provide to you through it (Service).

as permitted in these terms.

All policies, terms and conditions, release and waiver, and the like issued by coachmatches.com (“Coachmatches.com Terms”) shall be incorporated by reference and shall form a substantive part of the arrangements to the Users.

GENERAL

  1. Welcome to coachmatches.com operated by Coach Matches FZ-LLC (“Us”, “We”, “our”, “Company”, “Coach Matches” and/or “Coachmatches.com”).
  2. Information published on this site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Coach Matches may at its own discretion alter the information on its web site from time to time.
  3. Coach Matches shall have no liability arising from the use by any party of the information on this web site. Coach Matches do not warrant the information on this web site in any way and in particular. No warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Coach Matches excludes all liability for contamination or damage caused by any virus or electronic transmission.
  4. The following are the terms of use that govern the use of the Site (“Terms of Use”). By using the Site, you expressly agree to be bound by these Terms of Use and the Coachmatches.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing the use of the Site. Coachmatches.com reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically.
  5. No relationship is created or imposition of any obligation is established on us as a result of you accessing this website or otherwise. We disclaim all and any liability in connection with any actions taken or not taken based on any of our website’s content.
  6. As a service, we may store archived information in some areas of the site, which may be of value for historical or research purposes. In general, we cannot guarantee that all information on the site is accurate or complete.
  7. Our website may not always be operational or free of functional defects including viruses and we cannot be responsible in any way whatsoever of the same.
  8. Please note that any electronic communication sent to us may not be secure and thus may be disclosed. Accordingly, we request that you do not send sensitive or confidential information electronically. In addition, the sending of electronic mail to the contact/address identified in the site is at the sender’s risk and is not privileged.
  9. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Coachmatches.com may terminate your use of the Site, ban you from future use of the Site, and/or take appropriate legal action against you.
  10. We reserve the right to make changes to them at any time without notice, so regularly check for updates. By using the site, following an update, you are agreeing to the terms of the update
  11. By accessing and using this site you are agreeing to our Terms and Conditions of Use. If you do not agree to these terms, please do not use the Site.

YOUR PRIVACY

We only use any personal data we collect through your use of the Website, App and the Services in the ways set out in our privacy policy. [Click Link]

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

TERMS OF GOOGLE PLAY STORE AND APPLE STORE ALSO APPLY

The ways in which you can use the App may also be controlled by the rules and policies of Google Play and/or Apple Store and these rules and policies will supersede instead of those terms where there are differences between our terms and the terms of the Appstore.

OPERATING SYSTEM REQUIREMENTS

This app requires a smartphone device with a minimum of [32GB of memory and at least an operating system of Android (version) or IOS (version).

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

Support. If you want to learn more about the Website, App or the Service or have any problems using them please take a look at our support resources at our website.

Contacting us (including with complaints). If you think the Website, App or the Services are faulty or are not described correctly or you wish to contact us for any other reason please email our customer service team at hello@Coachmatches.com.com.

How we will communicate with you. If we have to contact you we will do so by email or by SMS using the contact details you have provided to us. We will not send you marketing emails or SMS you unless you have expressly checked the box to receive such emails or SMS.

HOW YOU MAY USE THE WEBSITE APP, INCLUDING HOW MANY DEVICES YOU MAY USE IT ON PLUS FAMILY ACCOUNT

In return for your agreeing to comply with these terms you may:

  • download the App onto your smartphone (Android or IOS) and view, use and display the App and the Service on such devices for your personal purposes only.
  • receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.

YOU MUST BE 18 TO ACCEPT THESE TERMS, ACCESS THE WEBSITE AND DOWNLOAD THE APP

You must be 18 years or over to accept these terms, access the Website and download the App.

YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE

We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

CHANGES TO THESE TERMS

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce OR otherwise to improve our quality of services to you.

We will give you at least 14 days notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you may continue to use the Website, App and the Service in accordance with the existing terms but certain new features may not be available to you OR will not be permitted to continue to use the Website, App and the Service.

UPDATE TO THE APP AND CHANGES TO THE SERVICE >

From time to time we may automatically update the Website, App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

We will try our best for the App to work with the current or previous version of the operating system (as it may be updated from time to time) but we cannot guarantee the same.

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

By using the Website, App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

WE MAY COLLECT LOCATION DATA (BUT YOU CAN TURN LOCATION SERVICES OFF)

Our Services will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use these Services, you consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and services. You may stop us collecting such data at any time by turning off the location services settings. If you turn off the location services settings, you may not be able to obtain the Service via the App.

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

LICENCE RESTRICTIONS

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the Website, App or the Services in any form, in whole or in part to any person without prior written consent from us;
  • not copy the Website, App or Services, except as part of the normal use of the Website or App or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the Website, App or Services nor permit the Website, App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Website, App and the Services on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Website, App or the Services nor attempt to do any such things;
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Website, App or any Service.

ACCEPTABLE USE RESTRICTIONS

You must:

  • not use the Website, App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Website, App, any Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the Website, App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Website, App or any Service;
  • not use the Website, App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Website, App and the Services throughout the world belong to us or our licensors and the rights in the Website, App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Website, App or the Services other than the right to use them in accordance with these terms.

DEFINED TERMS

For the purposes of the Terms of Use :

  • “Coach” refers to one of the registered Coaches / one of the registered personal trainers with coachmatches.com.
  • “Customer” refers to one of the registered users that wish to engage a Coach.
  • “Services” refers to any coaching service or personal training service provided by a Coach at the Venue chosen.
  • “Session” refers to the duration of the training / the Class that has been allotted as a part of the Services and Venue that a Coach is engaged for.

IF YOU ARE A COACH

If you are a Coach, please click https://www.coachmatches.comto link to the terms and conditions applicable to you.

IF YOU ARE A CUSTOMER

If you are a Customer, please click https://www.coachmatches.comto link to the terms and conditions applicable to you.

IF YOU ARE A COACH AND A CUSTOMER

Please read and accept both the terms above.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are not responsible to you for loss and damage. The Website, App and the Services are only to facilitate a purchase of services from a Coach or accepting a purchase from a Customer. Hence we are not responsible for any losses or damages that you may incur

When we are not liable for damage to your property. We will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The Website and App is for domestic and private use. If you use the Website or App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the Website, App and the Services. The Website, App and the Services are provided for general purposes only for your convenience. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Website, App or the Service. Although we make reasonable efforts to update the information provided by the Website, App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Check that the Website, App and the Services are suitable for you. The Website, App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Website, App and the Services meet your requirements.

WE MAY END YOUR RIGHTS TO USE THE WEBSITE, APP AND THE SERVICES IF YOU BREAK THESE TERMS

We may end your rights to use the Website, App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the Website, App and Services:

  • You must stop all activities authorised by these terms, including your use of the Website, App and any Services.
  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
  • We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

RELEASE

YOU AGREE THAT NEITHER COACHMATCHES.COM NOR ITS AFFILIATES OR LICENSORS ARE RESPONSIBLE FOR THE COACHES AND/OR THE CUSTOMERS. EACH CUSTOMER HAS A DIRECT CONTRACT WITH THE COACH AND THE PARTIES RECOURSE IS DIRECT BETWEEN THE COACH AND CUSTOMER AND NOT COACHMATCHES.COM. BY ACCEPTING OUR TERMS, YOU HAVE RELEASED COACHMATCHES.COM, ITS AFFILIATES AND EMPLOYEESFROM ANY AND ALL CLAIMS, LIABILITIES, COSTS, EXPENSES, LOSSES OR DAMAGES KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

LIMITATION OF LIABILITY

IF A COURT OF COMPETENT JURISDICTION FINDS COACHMATCHES.COM LIABLE TO YOU FOR ANY REASON, THE MAXIMUM COMPENSATION PAYABLE BY COACHMATCHES.COM TO YOU IN ALL CASES SHALL BE FIFTY UAE DIRHAMS (AED 50) ONLY.

NO RIGHTS FOR THIRD PARTIES

This agreement does not give rise to any rights to third parties to enforce any term of these terms.

IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS

These terms are governed by the laws of the United Arab Emirates and the Dubai Courts have jurisdiction.

HOW THE WEBSITE AND APP WORKS

  1. Registration: You are the sole authorized User of any account (Account) you create using the Services. Registration is free of charge. You must be truthful, complete and accurate in the information you provide.
  2. Use of the Website, App and Services: The use of the Website, App and/or the Services is your responsibility and you must take your own precautions to prevent unauthorized access. If you suspect there is a problem, please notify us at hello@Coachmatches.com.com.
  3. Appearance and Details on App:
  4. a. All photographs and information contained in our Website and App are for informative purposes only.

    b. All coaching services provided by a Coach and appearing on the Website and App is an offer and once a Customer confirms the Service, the contract is formed.

    c. There may be discrepancies between the actual services being provided and their information on the Website or App.

    d. The information is only to give you an idea of the services being purchased.

  5. Contract: Once an order is confirmed, a contract is formed between the Coach and the Customer and which Coachmatches.com has a benefit. The terms of the contract is found here and is automatically applicable to parties. As part of the contract, the Customer confirms the release and waiver (which can be read here) and is given to the Coach and Coachmatches.com.
  6. No Contract: There is no contractual relationship between COACHMATCHES.COM and you in respect of the Orders. The contract is direct between the Coach providing the service and the Customer requesting the service.
  7. Changes or Cancellations: Once the Order is confirmed, you have 5 minutes to cancel the Order. If you do not, the Order is deemed confirmed. The Coach would then work on your Order.
  8. Pricing: The pricing reflected in the Website and App is final. Please check the final order before confirming your order to be sure of the prices. Once you confirm the Order, the prices are fixed. There could be VAT payable on your Order. You will see these details before youconfirm your Order.
  9. Credit Card Payment:
  10. a. You have the option to pay by Credit Card.

    b. You may register your credit card by clicking www.coachmatches.com

    c. Credit Card payments will show that you have paid [name appearing on statement] for the Services.

    d. Credit Card payment will be confirmed 6 minutes after the Order confirmation.

  11. App Problems: The App relies on stable 4G or WIFI connection. Whilst we will endeavor that the App works properly most of times, we cannot guarantee this. If there is an issue, please logoff and login again. IF THERE ARE REPEATED PROBLEMS WITH USING THE WEBSITE OR APP, PLEASE DO NOT CONFIRM THE ORDER AND PLEASE DO NOT MAKE ANY PAYMENT BY CREDIT CARD THROUGH THE WEBSITE OR APP.

Coach --> Customer: Terms of Engagement

These terms of engagement govern the relationship between the Coach with the Customer. It is automatically applicable the moment the Customer requests a service from a Coach and the Coach confirms such a request.

  1. Contract: These terms of engagement shall form the contract between the Coach with the Customer Client.
  2. Appointment: Coach is engaged by Customer and shall, in consideration of the payment made for the Service perform the Services (as defined in www.coachmatches.com).
  3. Incorporation by Reference: All policies, terms and conditions, release and waiver, and the like issued by coachmatches.com (“Coachmatches.com Terms”) shall be incorporated by reference and shall form a substantive part of this contract.
  4. Contract to Prevail: If there is inconsistency between this contract and the Coachmatches.com Terms, the terms of this contract shall prevail. However, if this contract is silent on a matter and the Coachmatches.com Terms contain such a provision, the provision shall apply.
  5. Exclusion of www.coachmatches.com: In no event shall coachmatches.com be liable or responsible for any matter, issue, injury, damage and the like that takes place between the Coach with the Customer. Any such occurrence is an issue taking place directly between the Coach and the Customer.
  6. Disclosure of Information: Customer must inform Coach and coachmatches.com of any medical condition or injuries prior to the Session. If necessary, Customer should upload into coachmatches.com a clearance from a medical doctor permitting the Customer to participate in the Session.
  7. Reliance and Verification: Each party shall be entitled to rely on any communication, information or document believed by the other party to be genuine and correct and to have been communicated or signed by the other party.
  8. Cancellation or Delays by Coach : If the Coach cancels, delays or is running late then : (a) in cases of cancellation with less than 24 hours’ notice, Coachmatches.com shall obtain a replacement Coach to the Customer without any additional charge; (b) in cases of cancellation with more than 24 hours’ notice, Coach shall reschedule the Session with the Customer; or (c) if Coach is running late, Coach shall extend the Session time or make up the time at a future time whichever is requested by the Customer.
  9. Cancellation or Delays by Customer : If the Customer cancels, delays or is running late then : (a) in cases of cancellation with less than 24 hours’ notice, Customer is not entitled to any refund and the Coach shall be fully paid for the Session; (b) in cases of cancellation with more than 24 hours’ notice, Customer shall reschedule the Session with the Coach; or (c) if Customer is running late, Coach shall extend the Session time if possible or make up the time at a future time as agreed between Coach and Customer.
  10. Confidentiality: All information provided by each party shall be treated as confidential during the course of engagement and for a period of 2 years thereafter. Neither party shall disclose or divulge the same except (a) when the other party has consented in writing to the disclosure; (c) if the information is in the public domain through no breach of confidentiality obligations; (c) if required by a Government authority; and (d) if the information is given on a non-confidential basis.
  11. Liability: Any and all liability arising out of or in connection with a breach of this Contract shall be fully and finally settled by a competent court of law. Coachmatches.com shall have no liability to compensate either party for such liability. Should a Court find coachmatches.com liable, then such liability shall only be for direct damages and not exceed USD$10.00. All forms of indirect damages, including consequential losses, loss of profit, loss of potential revenue, loss of business or loss of business opportunity are hereby excluded.
  12. Governing Law: This contract is governed by the Laws of the place where the Services are being carried out (“Service Jurisdiction”) and the parties submit to the exclusive jurisdiction of the Courts in the Service Jurisdiction.
  13. General: (a)No Third Party Rights: A person who is not a party is not entitled to enforce any right or obligation hereunder except for Coachmatches.com who shall have full rights and benefits to this contract.(b) Waivers: All waivers must be in writing. (c) Severability: If any term or condition of this contract is deemed illegal, invalid or unenforceable, that term or condition shall, to the maximum extent possible, be amended to make the term or condition legal, valid or enforceable or to give effect to the intention of the Parties. (d) Entire understanding: This letter sets out the entire and full understanding with respect to its subject matter.
  14. Release and Waiver: By requesting the Session and the Coach accepting the Session, the Customer hereby accepts the release and waiver.

TERMS AND CONDITIONS– COACHES

THESE TERMS ARE IN ADDITION TO ANY OTHER TERMS AND CONDITIONS IN
COACHMATCHES.COM

  1. You understand that photos of you and Customers may be taken during the course of a Session and that those photos may be used on the Coach Matches website and other marketing material. Any photographs during the course of the Session which are shot by our employees are the property of Coach Matches and may be used at our discretion in our promotional material.
  2. You agree that you are fully aware of the risks and hazards of participating in and/or utilising Services and agree to accept and assume any and all inherent risks of property damage, personal injury or death associated therewith.
  3. You hereby confirm that you have the necessary license, approval and visa required to provide Services as a Coach or its equivalent and have your own personal health insurance that you will cover your own medical expenses as a result of any injury or damage sustained during the provision of Services.
  4. You are solely responsible for your interactions with Customers and other users. You understand that Coach Matches does not conduct any form background checks on its users or otherwise inquire into the background of its Coaches. Coach Matches makes no representations or warranties as to the conduct of Coaches.
  5. You are qualified to provide basic emergency medical treatment that may be required in the case of an accident. You undertake to take all necessary precautions in relation to the safety of a Customer and will contact the necessary authorities in the event of there being any problems that arise out of the Services provided.
  6. Any information provided by you in the course of promoting your services must be true and accurate. Should there be any mentions of added services; this will remain your responsibility and we will be indemnified of any claims that arise thereof.
  7. You hereby agree to indemnify and hold harmless Coach Matches from any and all injuries, accidents, costs, losses, causes of action, claims, damages and/or liability that may result from you provisions of Services during the course of a Session, whether caused by negligence or otherwise.
  8. The terms and conditions are subject to the laws of the United Arab Emirates and any dispute irrevocably submits to the non-exclusive of the courts of Dubai.
  9. You acknowledge and agree that any fee owed by Coach Matches will be transferred to you based on our payment schedule which may be paid monthly if the Customer has chosen a fixed term of months.
  10. In the event of booking on the basis of Sessions; the fee will be transferred 5 working days after the Session is completed. The payment schedule is subject to change at any time, subject to our discretion. A one-month notice period will be given for the change in payment schedule, following which you are allowed unsubscribe from our Website should the changes in the payment schedule not be acceptable to you.
  11. We are entitled to a commission on the fees mentioned above. This commission is subject to change at any time, subject to our discretion. A one-month notice period will be given for the change in the commission, following which you are allowed unsubscribe from our Website should the changes in commission not be acceptable to you.
  12. Should we receive any complaints from the Customer, Coach Matches will be responsible for the coordination of such complaint investigations. Should the fee for this Session not be transferred already; we will hold such fee until the investigation is completed.
  13. You are free to remove your profile from our Website at any time. Likewise, we can remove your profile as per our discretion at any time without serving notice.
  14. You agree to confirm to all Coach policies and notices of Coach Matches. In the event you fail to adhere to the said policies, notices and the terms mentioned herein; Coach Matches reserves the right to cancel any Session/ Services without refund of the fees paid.
  15. If you have any concerns or queries about material which appears on our Website or our App or if you have questions about your use of this Website, our Apps or these Terms of Use please email us at hello@coachmatches.com

TERMS AND CONDITIONS OF USE – CUSTOMER

THESE TERMS ARE IN ADDITION TO ANY OTHER TERMS AND CONDITIONS IN
COACHMATCHES.COM

  1. You understand that photos of you may be taken during the course of a Session by a Coach and that those photos may be used on the Coach Matches web site and other marketing material. Any photographs during the course of the Session which are taken Coaches are the property of Coach Matches and may be used at our discretion in our promotional material. If you object to any photos taken by a Coach, please send us an email at hello@coachmatches.com.
  2. You agree that you are fully aware of the risks and hazards of participating in and/or utilising Services and agree to accept and assume any and all inherent risks of property damage, personal injury or death associated therewith.
  3. By choosing a recurring payment plan (for the membership plan), you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
  4. We may increase the prices of the services we provide. In the event you have chosen a fixed term of months, we will give you a one month notice period of any increases to our pricing and inform you of the effective date when the price increase will take effect and what our services will cost you after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be increased in accordance with our notice. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third-party company for collection or take legal/police action against you. The reasonable and direct costs incurred in employing the third-party company will be borne by you including costs in tracing you if you have changed your address or contact without telling us.
  5. The date of your Monthly Recurring Payment is likely to be the same date on each month as the first Monthly Recurring Payment. You are unable to amend the date of your Recurring Payment but we reserve the right to amend the date of your Monthly Recurring Payment at our sole discretion. Once you have completed the minimum number of Monthly Recurring Payments as stated in your service choice, we will automatically continue collecting Monthly Recurring Payments every month. Your contact will be extended by one month for each payment (“Renewal Period”). If you have fulfilled your commitment to the service of your choice, you may prevent the Automatic Renewal Period at any time by visiting the PERSONAL TRAINERS DUBAI website and submitting an online cancellation form (you should give us not less than 30 days’ notice). You agree to advise us immediately of any change to the Members Details provided. You agree to retain a copy of all transaction records and you are responsible for maintaining the confidentiality of the account. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  6. We may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice (receipt of which is confirmed by us) that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before we reasonably could act.
  7. Any cancellation request regardless of contract type or situation requires a minimum of 1 days (for 1 class use or 1 coaching use, customer credit will be given to you for your next purchase For the membership Coach Matches will apply the policy of the merchant (membership or recurrent payment)’ all cancellations are subject to satisfactory proof of evidence should you still be within a minimum timeframe commitment before the cancellation of the membership will take effect. You acknowledge and understand that one further recurring payment will be taken from your account if such a recurring payment is due within the aforementioned 30 days’ notice.
  8. Long term (over 3 months) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided. The writing opinion must be dated within 60 days of the request to cancel.
  9. Pregnancy: This agreement can be cancelled if you become pregnant upon the appropriate written proof being given.
  10. Please note – Coach Matches Cancellation for the above reasons will not be effected until the appropriate proof is provided to a member of the Coach matches team and you receive a written confirmation response from Coach Matches.
  11. If the cancellation of the agreement occurs, in the cases mentioned above we reserve the right of refund for the period you made the payment for and will not be able to use the services. No refund will be offered however we will offer credit your next purchase should there be such right of refund.
  12. Coach Matches will not pass any debit/credit card details to third parties Coach Matches takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (Coach Matches) cannot guarantee the security of any information that is disclosed online.
  13. Any information provided by a Coach of added services; will remain the Coach’s responsibility and Coach Matches will be not be held responsible/ liable thereof.
  14. Coach Matches is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  15. You acknowledge and agree that it is your personal responsibility to:
  16. a. consult with a physician prior to my participation in and/or utilization of Services;

    b. cease exercise and report promptly any unusual feelings during the Session.

  17. You represent and warrant that you are physically fit and I have no pre-existing medical conditions that will prevent my full participation in and/or utilization of the Services. I undertake to inform the Coach of any health or medical conditions, food or drug allergies, and current or previous injuries prior to engaging any Services provided.
  18. You hereby release, waive, forever discharge and covenant not to sue Coach Matches, its coaches, employees, agents, independent contractors and volunteers (“Releases”) from and against any and all liability for any injuries, damages or death that may be sustained by you or for any loss or damage to property belonging to you, whether caused by negligence of Terms and Conditions or otherwise, in connection with Services provided.
  19. You hereby agree to indemnify and hold harmless the Coach and Coach Matches from any and all injuries, accidents, costs, losses, causes of action, claims, damages and/or liability that may result from you participation in and/or utilization of the Services during the course of a Session, whether caused by negligence or otherwise.
  20. You hereby confirm that you have personal health insurance or its equivalent and you will cover your own medical expenses as a result of any injury or damage sustained during a Session.
  21. You hereby confirm that any in the event of any dispute there will be no arguments with the Coach/ disturbances if there is a problem arising out of the Services provided by the Coach. Any disputes arising out of the Sessions/ Services provided can be lodged with us. If you find the Services unsatisfactory, you are encouraged to write to us at hello@coachmatches.com.
  22. You hereby grant permission for the performance of any emergency medical treatment that may be required in the case of an accident wherein you are rendered unconscious or unable to approve of the required medical treatment. You hereby hold the Coach/ Coach Matches harmless and agree to indemnify the Releases from any claims, causes of action, damages and/or liabilities arising out of or resulting from said medical treatment.
  23. You accept and agree that Coach Matches does not guarantee that you will attain a particular result by participating in or utilizing the Fitness Program and that results differ for each individual and will be based on many different variables.
  24. The terms and conditions are subject to the laws of the United Arab Emirates and any dispute irrevocably submits to the non-exclusive of the courts of Dubai.
  25. You acknowledge and agree that any fee paid to Coach Matches is strictly non-transferrable, non-refundable and non-negotiable. You agree to confirm to all Coach policies and notices of Coach Matches. In the event you fail to adhere to the said policies, notices and the terms mentioned herein; Coach Matches reserves the right to cancel any Session/ Services without refund of the fees paid.
  26. If you have any concerns or queries about material which appears on our Website or our App or if you have questions about your use of this Website, our Apps or these Terms of Use please email us at hello@coachmatches.com
ANNEXURE - COACH POLICES
  1. Please observe all health and safety notices displayed in any of the Venues you book.
  2. Please follow safety instructions provided by the Coach.
  3. Please immediately report all injuries, incidents and/or any hazards (including any damaged equipment arising out of said Services) to the Coach.
  4. No pets of any kinds are permitted during any of the Sessions.
  5. Minors should be accompanied by parents/guardians at all times.